Simple Posted March 16, 2023 Share Posted March 16, 2023 Hey, everyone, recently I bought a "large" amount of non-craft keys thru the in-game store. (about 160) and I received an error while steam was confirming my transaction. (My funds have been sitting on steam for a while before this, they came from steam community market sales) However, steam took the balance and did not deliver the items, delivering the following message. "We were unable to get information about the current status of the items in this purchase from the game's item server. Try again later if you'd like to see more information about this purchase." Going to transaction history the same message appears, with adtional info of transaction ID and € values. Being that it has been 24 hours since the purchase I am trying to request a refund. And to my surprise I get this. "We are having a temporary problem communicating with the game's item server. Unfortunately, this prevents us from being able to continue with your refund request. Please try again later." So in the end. No money. No items. No refund. F in the chat. puf, ParticleCreator, Moose-tache and 2 others 1 3 1 Link to comment Share on other sites More sharing options...
ParticleCreator Posted March 16, 2023 Share Posted March 16, 2023 This is a certified steam issue RussellSproutz, Bentry Suster, Simple and 1 other 1 1 2 Link to comment Share on other sites More sharing options...
RussellSproutz Posted March 16, 2023 Share Posted March 16, 2023 F in the chat. Can we report Gaben on Steam Rep? This is a major exit scam. Moose-tache, Heidecker, Chris Hansen Dateline NBC and 8 others 1 8 1 1 Link to comment Share on other sites More sharing options...
Sarkness Posted March 16, 2023 Share Posted March 16, 2023 Technically you can ask for a refund again later, due to it being an issue on their case. (Or at the very end, an error of procedure/entreprise that could go in suing them?) Just theorizing, don't take what I say for granted. Link to comment Share on other sites More sharing options...
AwesomeSause Posted March 16, 2023 Share Posted March 16, 2023 damn wait you buy em from the in game store??? RussellSproutz 1 Link to comment Share on other sites More sharing options...
radek Posted March 16, 2023 Share Posted March 16, 2023 I'm guessing you were trying to purchase the keys just as the tuesday maintenance was going on? I had this exact same thing happen to me around november and it hasn't resolved itself, luckily in my case all I was purchasing was 4 tour of duty tickets so I didn't even bother making a support ticket. Link to comment Share on other sites More sharing options...
Beef Posted March 16, 2023 Share Posted March 16, 2023 I’ll try my best but unfortunately I’m sick https://imgur.com/a/fYPL7lI Link to comment Share on other sites More sharing options...
Rancid Feet Posted March 16, 2023 Share Posted March 16, 2023 This happened to me before with $20 purchase. It went through on my bank account but I didn't get any items. Purchase history showed I received the items. I couldn't find the support ticket area as it kept rerouting me to some automated page that had no relevancy to my purchase. I gave up and to this day I still never got my items (8x Jungle Jackpot Keys), this was like 2 years ago. Moose-tache and RussellSproutz 2 Link to comment Share on other sites More sharing options...
eeeeeeeeeeeeeeeeeee Posted March 16, 2023 Share Posted March 16, 2023 5 hours ago, AwesomeSause said: damn wait you buy em from the in game store??? if you are not american you can get stuff cheaper than scm Moose-tache and Bentry Suster 2 Link to comment Share on other sites More sharing options...
chadgladiatoruser Posted March 16, 2023 Share Posted March 16, 2023 skill ratio Link to comment Share on other sites More sharing options...
AwesomeSause Posted March 16, 2023 Share Posted March 16, 2023 2 hours ago, eeeeeeeeeeeeeeeeeee said: if you are not american you can get stuff cheaper than scm Damn I didn't know that, I coulda been ballin Link to comment Share on other sites More sharing options...
Simple Posted March 16, 2023 Author Share Posted March 16, 2023 9 hours ago, AwesomeSause said: damn wait you buy em from the in game store??? yes Link to comment Share on other sites More sharing options...
Simple Posted March 16, 2023 Author Share Posted March 16, 2023 4 hours ago, RicK mai said: This happened to me before with $20 purchase. It went through on my bank account but I didn't get any items. Purchase history showed I received the items. I couldn't find the support ticket area as it kept rerouting me to some automated page that had no relevancy to my purchase. I gave up and to this day I still never got my items (8x Jungle Jackpot Keys), this was like 2 years ago. https://help.steampowered.com/en/wizard/HelpRequests Link to comment Share on other sites More sharing options...
Goldman Sachs Posted March 17, 2023 Share Posted March 17, 2023 I'm surprised you're even able to I've only ever been able to get at the most 20 non-craft keys at once from the store, anymore and it will give an error Just a shame an indie company like Valve has trouble with big trading titans like us smh Simple and psilocybe 1 1 Link to comment Share on other sites More sharing options...
Simple Posted March 17, 2023 Author Share Posted March 17, 2023 23 hours ago, Simple said: Hey, everyone, recently I bought a "large" amount of non-craft keys thru the in-game store. (about 160) and I received an error while steam was confirming my transaction. (My funds have been sitting on steam for a while before this, they came from steam community market sales) However, steam took the balance and did not deliver the items, delivering the following message. "We were unable to get information about the current status of the items in this purchase from the game's item server. Try again later if you'd like to see more information about this purchase." Going to transaction history the same message appears, with adtional info of transaction ID and € values. Being that it has been 24 hours since the purchase I am trying to request a refund. And to my surprise I get this. "We are having a temporary problem communicating with the game's item server. Unfortunately, this prevents us from being able to continue with your refund request. Please try again later." So in the end. No money. No items. No refund. F in the chat. [Update] After I annoyed support with multiple tickets I got an awnser and the € amount was sent back to my wallet. Now I am the one who scammed steam. I have trading cards and steam points. That were not refunded. Chris Hansen Dateline NBC 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now