Administrators Teeny Tiny Cat Posted August 4, 2016 Administrators Share Posted August 4, 2016 Introduction We get a significant number of proofless or invalid reports regularly we thought it would be a good idea to have a guide available here. Feel free to share this with anyone needing help with reporting, and of course feel free to post in here or PM me with any additional questions that you have. We'll go through the different types of main site reports and what we typically consider valid or invalid, what kind of additional proof is required, etc. ___________________________________________________________________ Suggestion Comments Valid reports for comments are primarily rude or abusive comments, and spam on currency suggestions. Spam comments on general suggestions are tolerated as long as they are not excessive. On suggestions for items which typically get a large number of comments anyway - currency such as keys or refined, craft hat blanket, etc - spam can mask constructive feedback and will not be tolerated. This includes general comments about the economy and comments such as "good proof upvote." Occasionally people report a suggestion itself as a comment report in order to add proof. Instead, please do this by commenting on the suggestion. If a suggestion has already been accepted but you have valid counter proof, please PM a price mod - preferably Teeny or Woifilicious - on the forums. ___________________________________________________________________ Classifieds Classified reports are the bulk of our daily regular reports, and the ones we try to clear the quickest. The drop-down menu available when reporting a classified is as follows: This user is a scammer - self explanatory, but if you can include some background, information about why you think so, etc, that is helpful. It may be more useful to report a scammer as a user report via their profile if there is a lot of information you need to include or if you have personally been scammed by this user. This comment is rude - self explanatory. The seller is refusing to sell this item at the offered price - when reporting a user for refusing to sell at their list price, it is important that you include proof. We need a screenshot of the declined trade offer or chat in order to remove these, we will not do so just based on your word. Please note that declining offers from users with trade holds is fine, even if they offer at your list price. No-one is required to put their items on hold if they don't wish to. If the user is ignoring the trade offer for a long period of time we'll need a screenshot of that trade offer with the expiration date showing. Please allow a minimum of 24 hours before reporting, traders often have other things to do besides waiting for your offer. This user's trade offer URL does not work - self explanatory Other issue - such as line cutting, buying only modified items, misleading notes, troll listings, duped buy orders for the same item, etc. Duplicate sell orders are not against the rules. One we get regularly is people reporting a listing because the item has been sold or the buyer no longer has enough pure - you can fix this yourself by refreshing the user's backpack. If you do this, it will automatically remove the listing. Which option you choose from the drop-down menu is not that important and we will evaluate each report regardless of whether you picked the correct category. If what you are reporting is not evident from looking at the listing alone, please include screenshots as evidence. ___________________________________________________________________ Trust Not too much that needs to be said, here, reporting trust is fairly straightforward. Valid positive trusts include, but are not limited to: Trades involving real world currency Lending items Brokering Gambling where it involves trust, e.g. spycrabbing Anything else that demonstrates how the user in question is trustworthy Valid negative trusts include, but are not limited to - these must include proof: Any kind of scamming Misrepresentation of items Running from spycrabs Running with brokered items Anything else that demonstrates how the user in question is not trustworthy Invalid trusts include, but are not limited to: Generic +reps or -reps without context Vague or unclear trusts Negative trusts with no proof Retaliatory trusts Please do not leave negative trusts for trading with scammers. Instead, file a user report to alert the staff so that we can properly handle it. A neg trust will not be seen by us unless the user in question reports it. Please do not leave negative trust for "sharking" - see our post here for our view and rules. ___________________________________________________________________ User reports (via profile) The bulk of user reports that we get are for scamming, trading with scammers, or on scammer alts. All of these require proof in order to be properly assessed. Scam reports - as with any other community that bans scammers, we require clear evidence in order to ban anyone. What this means in each case will be slightly different, but in generic terms we will require at least proof of your trade agreement (screenshots of chat), proof of your trade (screenshots of trade history) and proof that you were scammed (screenshots of paypal, for example.) We do not accept pasted chat logs as proof. The most important thing in scam reports is screenshots of chat showing your trade agreement, without this we cannot do anything. Please don't submit videos as your evidence - we get this relatively frequently, and we do not have time to sit down and watch videos most of the time. It also makes it difficult to get a good view of the specific proof we need. Please submit screenshots instead. If you are not sure what is required in your case, submit a report with everything that you have - too much is far better than too little, we can always ignore the bits that we don't need. Since we are steamrep partners we can accept scam reports to apply steamrep marks, and you can find a good guide on standards of proof required here. Trading with scammers - when reporting for trading with scammers, it is important to link the item histories of the items involved in the trade. You need to show evidence of a two way trade or your report will be closed, simply linking one item history is not sufficient to show a trade with a scammer. The guide for background checks can be found here, which details what we will ban for. Reporting scammer alts - we have methods for checking into accused alts, but in the interest of making our jobs a little easier it is extremely helpful if you include as much information as possible in your report. Let us know what led you to believe this user is an alt, and if you have any information that we do not have available (such as things the user said in chat) please screenshot and include it. "Sharking", unbalanced trades, or taking advantage of inexperience - please see this post for details. You can also report users with NSFW or offensive avatars via user reports. ___________________________________________________________________ Evidence Most reports will require screenshots as evidence. To put those in a report you need to upload them to an image hosting site, such as imgur, and paste the link to the screenshot(s) in the report. Please do your best to provide screenshots that completely uncropped and unedited, especially in scam reports. It is highly advised that you provide screenshots from PC rather than from mobile. Getting Steam chat after your chat window has closed - Steam now saves all Steam chat from the last 14 days. You can access it by clicking HERE or going to, Steam Support > My Account > Data Related to your Steam Account > Friend Chat Messages More detail on evidence requirements can be found here. If you are reporting someone for impersonation, please make an archive of their profile ID64 using archive.is or another service, and include it in the report with a screenshot. ___________________________________________________________________ This guide will be a work in progress. Please feel free to ask or add anything and we can amend it as we go to clarify anything people are still unsure about. If you take one thing away from this, let it be that evidence is extremely important. It is always preferable to include more information and more evidence than less. We can always ignore what is irrelevant, so if you're not sure then please include it. Thanks! If you'd like to ask a question about something specific in private, feel free to PM any of the admins or report mods: Teeny Tiny Cat OverduePixels Smokey Toughsox Sin Zeus Ghosty., JoXu ツ, λngelღмander and 16 others 19 Link to comment Share on other sites More sharing options...
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