Liddojunior Posted June 2, 2015 Share Posted June 2, 2015 Steam FAQs It looks like steam is now offering up a way to receive refunds on purchases. It applies to DLC, bundles, and pre-orders. You'll have to have less than 2 hours play time, and it's only has a 14 day return period. It seems like now with games you find you can't run, play properly you can return them, giving you a risk free way to see if the game can be run on your system. It doesn't seem like a way to try out the game, but if you played for an hour and found it was buggy or plain bad you can now return the game. Link to comment Share on other sites More sharing options...
Tanner the Original Scout™ Posted June 2, 2015 Share Posted June 2, 2015 It was posted on a status update like an hour ago, but it took Valve way too long to introduce refunds when EA introduced them FASTER than Valve could. Link to comment Share on other sites More sharing options...
pomp Posted June 2, 2015 Share Posted June 2, 2015 This was introduced months ago, just when sourcerep was created. It was a thing with the european laws, and afaik it only applies to european players Link to comment Share on other sites More sharing options...
Avenging Flame Posted June 2, 2015 Share Posted June 2, 2015 I wish it would apply to games too. I bought Democracy 3 a while back because I thought it would be fun running my own country. I was horribly mistaken Link to comment Share on other sites More sharing options...
BlaqkAudio Posted June 2, 2015 Share Posted June 2, 2015 Seems like a way in the right direction. Though I feel like it'll get abused with pre-orders. idk, we'll just see. Link to comment Share on other sites More sharing options...
Kypari Posted June 2, 2015 Share Posted June 2, 2015 Sounds good to me honestly. Link to comment Share on other sites More sharing options...
Doraemon Ecchi Posted June 2, 2015 Share Posted June 2, 2015 wait, does this apply to preorders? if so i really think this is a step forward for publishers not fucking the consumers if we can just refund it if its not playable. Link to comment Share on other sites More sharing options...
Cubity_First Posted June 2, 2015 Share Posted June 2, 2015 And i quote. Refunds on Pre-Purchased TitlesWhen you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date. Link to comment Share on other sites More sharing options...
Mumblz Posted June 2, 2015 Share Posted June 2, 2015 my favorite part:We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.This has happened to a few friends and myself, a few times.The day before steam-refunds was announced, I JUST told my bro that steamsummer sale should be coming up (June 11th, if I'm not mistaken) & he should wait to buy KillingFloor2 til then... It's in beta and usuaaaaaally beta games are more likely to go on sale EVEN when they've been released recently. Link to comment Share on other sites More sharing options...
Tats Posted June 3, 2015 Share Posted June 3, 2015 The refund system sounds fair to me but it is still nice from their part setting it up : I guess it is also in their own interest. Link to comment Share on other sites More sharing options...
Дебра Posted June 3, 2015 Share Posted June 3, 2015 Keep in mind it takes 2 weeks to process a refund because it goes through steam support. Link to comment Share on other sites More sharing options...
Tasty Salamanders Posted June 4, 2015 Share Posted June 4, 2015 This was introduced months ago, just when sourcerep was created. It was a thing with the european laws, and afaik it only applies to european players That was actually a seperate change to the subscriber agreement back in March, this thing is a new thing entirely, in fact they've updated the subscriber agreement like 2 days ago to include this new sentence at the end of the section detailing EU customer refund rights: "Valve offers the Steam Refund Policy separate from the EU right of withdrawal described in the preceding sentence." Valve has just put in place a proper refund system and has applied it to everyone, that is what this change is, not the one from months ago. Link to comment Share on other sites More sharing options...
Lib3l Posted June 5, 2015 Share Posted June 5, 2015 1.Buy any game listed here: http://steam.wikia.com/wiki/List_of_DRM-free_games 2.copy files out of steam 3.request refund 4.??? 5.profit Link to comment Share on other sites More sharing options...
ǍгᴋᴀɴД ₭ɪлʛ Posted June 8, 2015 Share Posted June 8, 2015 I'm surprised it took them this longer to have a refund policy. Link to comment Share on other sites More sharing options...
Professional Map Painter Posted June 8, 2015 Share Posted June 8, 2015 1.Buy any game listed here: http://steam.wikia.com/wiki/List_of_DRM-free_games 2.copy files out of steam 3.request refund 4.??? 5.profit 6. fail to play game due to not having a registered serial number. Link to comment Share on other sites More sharing options...
♠Derpeh♤ Posted June 8, 2015 Share Posted June 8, 2015 I wish it applied to games as well because it will stop developers being paid for some unfinished garbage. Link to comment Share on other sites More sharing options...
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