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Steam Introducing Refunds


Liddojunior

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Steam FAQs

 

It looks like steam is now offering up a way to receive refunds on purchases. It applies to DLC, bundles, and pre-orders. 

You'll have to have less than 2 hours play time, and it's only has a 14 day return period. 

 

It seems like now with games you find you can't run, play properly you can return them, giving you a risk free way to see if the game can be run on your system. 

It doesn't seem like a way to try out the game, but if you played for an hour and found it was buggy or plain bad you can now return the game. 

 

 

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It was posted on a status update like an hour ago, but it took Valve way too long to introduce refunds when EA introduced them FASTER than Valve could.

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This was introduced months ago, just when sourcerep was created.

 

It was a thing with the european laws, and afaik it only applies to european players

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I wish it would apply to games too. I bought Democracy 3 a while back because I thought it would be fun running my own country. I was horribly mistaken

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Seems like a way in the right direction. Though I feel like it'll get abused with pre-orders. idk, we'll just see.

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wait, does this apply to preorders? if so i really think this is a step forward for publishers not fucking the consumers if we can just refund it if its not playable.

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And i quote. 

Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

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my favorite part:
We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

This has happened to a few friends and myself, a few times.

The day before steam-refunds was announced, I JUST told my bro that steamsummer sale should be coming up (June 11th, if I'm not mistaken) & he should wait to buy KillingFloor2 til then... It's in beta and usuaaaaaally beta games are more likely to go on sale EVEN when they've been released recently.

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The refund system sounds fair to me but it is still nice from their part setting it up : I guess it is also in their own interest.

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This was introduced months ago, just when sourcerep was created.

 

It was a thing with the european laws, and afaik it only applies to european players

That was actually a seperate change to the subscriber agreement back in March, this thing is a new thing entirely, in fact they've updated the subscriber agreement like 2 days ago to include this new sentence at the end of the section detailing EU customer refund rights: "Valve offers the Steam Refund Policy separate from the EU right of withdrawal described in the preceding sentence."

 

Valve has just put in place a proper refund system and has applied it to everyone, that is what this change is, not the one from months ago.

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I wish it applied to games as well because it will stop developers being paid for some unfinished garbage.

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